Need help with www.aicuitymedia.com? This page covers the fastest ways to get support, answers to common questions and what to expect when you reach out to us. We look forward to hearing from you.
Contact Us
Email: support@aicuitymedia.com
Support Hours: Monday to Friday, 10:00 am to 6:00 pm (AEST, excluding public holidays).
For billing or refund requests specifically, see our Refund Policy or email us at billing@aicuitymedia.com.
For complaints, see our Complaints Policy or email us at complaints@aicuitymedia.com.
For questions about your data, see our Privacy Policy, Terms and Conditions or email us at privacy@aicuitymedia.com.
We aim to respond to general support emails within three business days. Complex technical, billing, privacy or complaint matters may take longer but we will keep you updated on the progress.
Frequently Asked Questions
Getting started
How do I create an account?
Click "Sign Up" on www.aicuitymedia.com and enter your name, email, and a password. You'll receive a confirmation email to verify your account.
How does the Service generate content?
You provide a prompt or brief describing the marketing content you need. Our AI models process that input and generate content for you to review, edit, and use. See our Terms and Conditions for details on how Output ownership works.
Can I edit or regenerate content?
Yes. You can revise your prompt and regenerate Output as many times as your plan allows or edit the generated content directly within the Service.
Billing and subscriptions
How do I upgrade, downgrade, or cancel my subscription?
Go to Account Settings > Billing, where you can change your plan or cancel at any time. Cancelling stops future billing but you'll retain access until the end of your current billing period.
Will I be charged automatically?
Yes, subscriptions renew automatically unless cancelled before the renewal date. See our Terms and Conditions for full billing terms.
Can I get a refund?
Refund eligibility depends on the circumstances — see our Refund Policy for details or contact support@aicuitymedia.com directly.
Account and data
How do I update my account details?
Go to Account Settings > Profile to update your name, email, or password.
How do I delete my account?
Email privacy@aicuitymedia.com with your account email and a deletion request. We'll confirm once it's processed, subject to any legal retention requirements described in our Privacy Policy.
Is my content private?
Your prompts and generated content are only used to provide the Service to you and are not used to train third-party AI models without your separate consent. See our Privacy Policy and Terms and Conditions for full details.
Technical issues
The Service isn't loading or is showing an error.
Try refreshing the page or clearing your browser cache first. If the issue persists, email us with a screenshot, the page URL, and a description of what happened.
My generated content looks wrong or incomplete.
Try rephrasing your prompt with more detail or regenerate the Output. If you believe this reflects a technical fault rather than a content quality issue, contact support with the details.
Still Need Help?
If you can't find what you're looking for above, email us at support@aicuitymedia.com with:
- Your account email
- A description of the issue
- Screenshots or error messages, if applicable
We'll get back to you within our stated response time.