Privacy Policy

1. Information We Collect

We collect the following categories of personal information:

Account and contact information

• Name
• Email address
• Business/company name (if applicable)
• Login credentials

Payment information

• Billing name and address
• Payment card details (processed and stored by our third-party payment processor — see Section 4 — we do not store full card numbers on our own servers)
• Transaction and billing history

Content and usage data

• Prompts, briefs, or inputs you provide to generate marketing content
• The AI-generated outputs produced for you
• Usage data such as features used, session length, and interaction logs

Marketing preferences

• Newsletter subscription status
• Communication preferences

Analytics and cookies

• IP address
• Browser and device type
• Pages visited, referring URLs, and timestamps
• Cookie identifiers (see Section 6)

We may collect other information not mentioned above in order to optimise and improve the Service.

2. How We Use Your Information

We use personal information to:

• Create and manage your account
• Generate the AI marketing content you request
• Process payments and manage billing
• Provide customer support
• Send transactional communications (e.g., invoices, service updates)
• Send marketing communications, where you have opted in (you can unsubscribe at any time)
• Monitor, analyse, and improve the Service
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations

3. How Your Content is Processed by AI

To generate marketing content, the inputs you provide (and in some cases associated account data) are processed using artificial intelligence models. This may involve:

• Our own AI systems; and/or
• Third-party AI model providers

Where inputs are sent to a third-party AI provider, that provider processes the data under its own terms and privacy practices, which we encourage you to review. We do not permit third-party AI providers to use your content to train their models unless you are separately informed and consent.

4. Third Parties We Share Information With

We disclose personal information to trusted third parties who help us operate the Service, including:

• Payment processors to process transactions
• AI model providers to generate content (see Section 3)
• Cloud hosting and infrastructure providers to store and run the Service
• Analytics providers to understand Service usage
• Email/marketing platforms to send newsletters and communications

We do not sell your personal information.

5. Overseas Disclosure

Some of the third parties listed in Section 4, including AI model providers and cloud hosting providers, may store or process personal information outside Australia (for example, in the United States).

Where we disclose personal information overseas, we take reasonable steps to ensure the overseas recipient handles it consistently with the Australian Privacy Principles, including via contractual protections. However, you should be aware that overseas recipients may not always be subject to Australian privacy laws, and in some circumstances, it may be difficult for us to enforce your rights against an overseas recipient.

Countries information may be disclosed to include: The United States of America, The European Union and The People’s Republic of China.

6. Cookies and Analytics

We use cookies and similar tracking technologies to:

• Keep you logged in
• Remember your preferences
• Understand how the Service is used
• Measure the effectiveness of marketing

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service. For more information, please read our Cookie Policy available on our website.

7. Data Security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including encryption, access controls, and secure hosting infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep personal information only for as long as reasonably necessary to provide the Service, meet legal, accounting, dispute-resolution and security requirements, and enforce our agreements. We maintain an internal retention schedule that assigns a period and deletion method to account information, content, connected-account tokens, billing records, security logs, support records and backup copies. We then delete or de-identify information where reasonable and practicable. Before a retention period is changed, we assess the purpose, legal need, user expectation and security risk.

Retention periods can differ by record type. If you need information about the retention period that applies to your account, content or support request, contact us using the details below. A deletion request does not require us to delete information that we must retain, or reasonably need to retain, for legal, accounting, fraud-prevention, security, dispute-resolution or backup-restoration purposes.

8. Data Breach Notification

In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

9. Data Retention

We retain personal information for as long as necessary to:

• Provide the Service to you
• Comply with legal, accounting, or reporting obligations
• Resolve disputes and enforce agreements

When information is no longer needed, we take reasonable steps to destroy or de-identify it.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or out-of-date information
• Opt out of marketing communications at any time
• Ask questions about how your information is handled

To exercise these rights, contact us using the details in Section 13. We will respond within a reasonable timeframe. In some circumstances, we may be permitted or required by law to refuse a request for access or correction, in which case we will explain why.

11. Children’s Policy

The Service is not directed at, and is not intended for use by, children. We do not knowingly collect personal information from children and actively keep minors from using the Service.

12. Privacy Complaints

If you believe we have mishandled your personal information, please contact us first using the details below so we can attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

Contact Us

AICUITY MEDIA PTY LTD (ACN 699 329 621)

Website: www.aicuitymedia.com

Email: privacy@aicuitymedia.com